The Campus Store Return Policy

 

Thank you for shopping with us!
We are committed to providing quality products and excellent service.
Please review our return policy below to ensure a smooth and efficient return process.

General Return Guidelines

• A valid receipt is required for all returns and exchanges.
• Items must be in original condition—unworn, unused, and with all tags and packaging intact.
• Refunds will be issued in the original form of payment.
• Returns made without a receipt may be eligible for store credit at the current selling price.
• The store reserves the right to deny returns that do not meet policy requirements.

Textbook Returns

• Textbook returns are only accepted for dropped classes (proof of course drop required), within 14 days of the start of the term.
• New textbooks must be unmarked and in original packaging (including any shrink-wrap or access codes) to receive a full refund.
• Access codes, digital materials, and custom course packets are non-returnable once opened or accessed.

General Merchandise Returns

• Returns are accepted within 30 days of purchase.
• Items must be unused, unwashed, and in original packaging.
• Electronics, calculators, and software must be unopened. Opened items may only be returned if defective and within the manufacturer's return window.
• Clearance items, custom orders, gift cards, special orders and shipping charges are final sale.

Online Purchases

• Online orders may be returned in-store or by mail, provided they meet the same conditions outlined above.
• Customers are responsible for return shipping unless the item was incorrect or defective.

                                                                                            Contact & Questions

                    For further questions or assistance, please contact the store at 613-520-3832 or email us at campusstore@cunet.carleton.ca 

                                                                We appreciate your business and wish you a successful semester!